Returnering & Ombytning
If you wish to exchange an item to another size, style or colour, please place a new order in our webshop and return the item you have already purchased.
We accept returns within 14 days after receipt of order. Please fill out the return form provided by us and include it in the return package. The items must be returned unused and in original condition and packaging. Therefore, we do not accept returns without hangtags. We reserve the right to reject a return if the items have signs of use.
As soon as we have received and accepted the returned items, the refund will be issued. Please note the refund will be credited to the credit card originally used for purchase of the items, minus taxes or import duties incurred, if any. The original shipping charges will not be refunded unless the entire order is returned.
Please note that it can take up to 10 business days for the refund to appear in your account.
We do not accept responsibility for returned items lost in shipping. The return is at your own risk and own expense, and therefore, we recommend that you keep a postage receipt with tracking number to prove that the package was sent. Please note that you are responsible for the return expenses.
The items are your responsibility until they reach our warehouse. Please make sure the returned items are packed safely to prevent any damage to the products.
Please note that in case you do not collect your package it will be returned to us, in which case freight expenses will be deducted from the amount credited to you.
Att. MarMar Copenhagen, webshop return
Be aware that MarMar Copenhagen does not exchange items, therefore, if you wish to change your purchase to e.g. a different size, color or style, please do so by placing a new order on our webshop.
Christmas gifts return and exchange: Orders purchased in the period 1st December to 24th December can be returned until January 14th the following year.