Privacy Policy

Generally

At MarMar Copenhagen, data protection and confidentiality are of great importance. This privacy policy provides clear guidelines for how MarMar Copenhagen processes your data. In addition, we will explain how we use the personal data that you leave and/or provide when you visit our website and use the various services on it. MarMar Copenhagen is responsible for your personal data in accordance with applicable data protection law.

Collection of personal data

When you visit our website, we automatically collect data about you and your use of the website. The personal data collected may include your name, address, email address, telephone number, information about your online purchase, payment method and data about your navigation on the website, including search terms, your IP address, etc.

The data you provide is securely collected through SSL (Secure Sockets Layer). SSL is a protocol that encrypts your data into codes, so that the data is protected while it is transmitted over the internet. Your bank is the only one who has access to your data.

When collecting your data, it will always be stated whether it is voluntary or necessary to complete a desired action, such as completing a transaction in our webshop.

Your personal data is collected in one or more of the following cases:

  • When you buy products online at marmarcopenhagen.dk
  • When you create a user profile at marmarcopenhagen.dk
  • When you sign up for our newsletter

If you use your email address in more than one of the above cases, your personal data will only be collected and registered in one place. This way, your information is already stored when you shop with us, and you will therefore not receive the same marketing material from MarMar Copenhagen more than once.

Use of personal data

Personal data is collected and used in connection with:

  • Completion of orders in our webshop
  • Sign up for our newsletter
  • Participation in competitions
  • Sending out other marketing materials, including invitations to events and distribution of discount codes
  • Purchase history overview
  • Processing returns
  • Shipping status notification messages
  • Payment management
  • Handling complaints
  • Statistics
  • Other Marketing Initiatives

Please note that we will only use your personal data to send you marketing material if you have previously given your explicit permission to do so, unless legislation allows us to contact you without prior consent. You can always object to direct marketing by following the instructions in your marketing email.

MarMar Copenhagen keeps statistics about which areas of the website our users visit and which products the users prefer. This data does not contain personal data. The collected data is used to give us insight into how users use our website. This information helps us to improve the website.

We use data about how our users navigate to better understand how visitors interact with www.marmarcopenhagen.dk , and from there we try to improve our website. It is not possible for us to see where you come from or where on the Internet you click after you leave our site. In addition, we collect information about which products our visitors, as a unit, prefer. This information is also used to improve our website. We do not sell, or otherwise disclose, information about how our users navigate and use our website. We do not sell or disclose information about your purchase history to third parties.

Transfer to other data controllers

In general, we do not transfer your personal data to a third party without your consent.

Your personal data is only available to MarMar Copenhagen partners who provide services on behalf of MarMar Copenhagen. These are, for example, website agencies that optimize our website, our warehouse partner and shipping company that manages the delivery of your order, payment service providers for your payment, etc. These partners only process your personal data on behalf of MarMar Copenhagen and in accordance with the instructions of MarMar Copenhagen.

In special circumstances, and with reference to legislation, it may be necessary to transfer information to public authorities or the police. For example, information may be passed on to the police if there is suspicion of credit card fraud.

Deletion of personal data

We delete your personal data when we have finished processing it for one or more of the above purposes. However, data may be processed and stored for a longer period of time in an anonymized form. Information collected when you have subscribed to our newsletter will be deleted if you withdraw your consent to receive the newsletter.

With regard to information collected in connection with purchases on our website, these will generally be deleted after 5 years, at the end of the calendar year in which you made your purchase.

Cookies

We use cookies on our website to collect anonymous data relating to site performance and to enable us to provide you with the best possible experience. You can read more about cookies in our Cookie Policy .

Security

We have implemented a number of security measures to ensure that our procedures meet the high standards of our security policy. Therefore, we strive to protect the quality and integrity of your personal data.

Only employees who have a genuine need to access your personal data to perform their work will have access to the personal data.

Your rights

You have the right, at any given time, to be informed about the personal data about you that we process and to receive a copy of this data. If you wish to receive a copy of your personal data, please send a request to shop@marmar.dk . We may ask you to send us documentation confirming who you are.

In addition, you have the right to have your personal data corrected. If you become aware of incorrect information about yourself, please contact us so that we can correct the information. If you have a MarMar Copenhagen user profile, you can edit your personal data under your profile.

You have the right to have your personal data deleted or blocked in accordance with the regulations. In some situations, we cannot delete your personal data, for example, if you have an ongoing case with our customer service department, have an unfinished order in our system, etc.

You have the right to object to our processing of your personal data for direct marketing, including profiling analyses for marketing purposes.

Links to other websites etc.

Our website may contain links to other websites or integrated websites. We are not responsible for the content of other companies' websites or for the practices of these companies in connection with the collection of personal data. When you visit other websites, you should read their privacy policy and other relevant policies.

Changing data, etc.

We take data protection very seriously. If you would like us to update, amend or delete your personal data, wish to access the data processed about you, or if you have any questions regarding the above guidelines, you can always contact us at shop@marmar.dk

Complaints

You have the right to submit a complaint about our processing of your personal data to the Danish Data Protection Authority, Borgergade 28, 1300 Copenhagen K at any time. Complaints can also be sent via email to dt@datatilsynet.dk or made by telephone by calling (+45) 3319 3200.

Contact information

MarMar Copenhagen is the data controller for personal data collected via www.marmarcopenhagen.dk.
If you have any questions or comments about our privacy policy, please feel free to contact us:

MarMar Copenhagen WEB (Dallas ApS)

Tirsbaekvej 7
DK-2720 Vanløse
CVR 41271442
Phone: (+45) 3163 3536
Email: shop@marmar.dk